“If we want to realize genuine improvement in the quality of the healthcare we deliver, we cannot start with technologies and protocols then work our way backward. We have to start with the patient experience and design forward. Our goal has to be to establish best practices and create innovations that will honestly serve our patients first and empower our caregivers second. Ultimately our practice must be guided by benevolence as the most important core value, and essential to achieving truly effective healthcare” – Gwen Jewell, Clinical Nurse II, BSN, CWS